Last Updated: November 4, 2024
Thank you for choosing Core Nexis for your digital service needs. This Refund Policy outlines our procedures and guidelines regarding refunds for our paid services.
Please note that Core Nexis provides several completely free products and services, including:
As these products are offered completely free of charge, they are not subject to our refund policy. This Refund Policy applies only to our paid digital services, such as custom WordPress development, digital marketing services, and other premium offerings.
Core Nexis is proud to offer several completely free products and services to our users. These include:
All tools available at tools.corenexis.com are provided free of charge, including:
All financial management tools at fin.corenexis.com are provided free of charge, including:
All content available at blog.corenexis.com is provided free of charge, including:
Since these products and services are offered completely free of charge, they are not subject to our refund policy.
This Refund Policy applies exclusively to our paid digital services, which may include but are not limited to:
Core Nexis strives to provide high-quality services that meet or exceed our clients' expectations. However, we understand that in some circumstances, a refund may be appropriate. Our general refund policy is as follows:
Refunds for paid services may be eligible under the following circumstances:
If Core Nexis fails to deliver the agreed-upon services within the specified timeframe, you may be eligible for a full refund.
If the services delivered differ substantially from what was agreed upon or advertised, you may be eligible for a full or partial refund.
If technical issues prevent the proper delivery or functioning of the services and Core Nexis is unable to resolve these issues within a reasonable timeframe, you may be eligible for a full or partial refund.
If you have been charged multiple times for the same service due to technical errors, the duplicate charges will be refunded in full.
The following situations are generally not eligible for refunds:
To request a refund for a paid service, please follow these steps:
Contact our support team with your refund request through one of the following methods:
Your refund request should include:
Once your refund request is received:
If your refund request is approved:
The following timelines apply to our refund process:
Please note that while we strive to process refunds as quickly as possible, the actual time for the refunded amount to appear in your account may vary depending on your financial institution or payment provider.
The refund process may vary depending on the original payment method:
Refunds will be issued back to the original card used for payment. It may take 5-10 business days for the refund to appear on your card statement, depending on your card issuer's policies.
Refunds to digital payment platforms (such as PayPal) will be processed back to the original account. These typically appear within 3-5 business days.
Refunds for payments made via bank transfer will be processed back to the originating account. These may take 5-7 business days to process and an additional 3-5 business days to appear in your account.
In cases where a refund to the original payment method is not possible, we may offer:
For subscription-based services or ongoing projects, the following cancellation policies apply:
For any subscription-based paid services:
For custom projects or ongoing work:
To cancel a service or subscription:
Core Nexis reserves the right to make exceptions to this refund policy at our discretion. Some circumstances that may warrant exceptions include:
For larger projects or custom agreements, refund terms may be specifically defined in your service contract or statement of work, which would supersede this general refund policy.
Services purchased under special promotional offers may have different refund policies, which will be clearly communicated at the time of purchase.
If you have any questions about our Refund Policy, please contact us:
You can also reach us through our social media profiles:
In alignment with our unified platform approach, you can contact us about any Core Nexis product or service through these common channels. As per our motto, one platform serves all your Core Nexis needs.